The Process
It is important that any investigation follows a clear and well thought out process to ensure the investigation is thorough and transparent.
Typically our investigation process is as follows:
- 1. Scoping the investigation, establishing terms of reference, timetable and the process to be followed
- 2. Communicating with all parties what to expect from the investigation
- 3. Undertaking interviews with relevant people/witnesses – this could be face to face, via video link or over the phone
- 4. Documentation review – policies and procedures, emails, file notes, and any other digital evidence.
- 5. Review and analyse the evidence, this may result in further investigation if gaps in the investigation are identified
- 6. Reporting – a written investigation report is compiled detailing findings, conclusions and, if appropriate, recommendations. A draft report is sent to both the respondent and complainant for comment before being finalised.